Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
1-9
CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 9.0(1)
Chapter 1 Starting and Logging In to CTI Toolkit Agent Desktop
Logging Out
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Instrument. The device ID assigned to the phone set you receive calls on.
Logging Out
To log out of the CTI Toolkit Agent Desktop, perform the following steps:
Step 1
If the Logout button is enabled, select it. Some switches require that an agent be in NotReady state to
log out; therefore, the Logout button is disabled in any other state. In this case, click NotReady first,
then click Logout.
log out; therefore, the Logout button is disabled in any other state. In this case, click NotReady first,
then click Logout.
Step 2
Depending on how your administrator has configured your agent settings, a Select Reason Code dialog
box may appear after you click NotReady.
box may appear after you click NotReady.
Figure 1-11
Not Ready Reason Codes
This dialog box includes a list of reason codes.
Note
For information on how an administrator can set an agent’s logout parameters, see the
Administration Guide for Cisco Unified Contact Center Enterprise Edition.
Step 3
Highlight a reason code in the list.
Step 4
Click OK.
Note
For an explanation of NotReady state, see
Chapter 2, “Changing Agent States.”
Step 5
When you enter the NotReady state, the Logout button becomes enabled. Click the Logout button.
Step 6
Depending on how your administrator has configured your agent settings, a Select Reason Code dialog
box may appear next.
box may appear next.
Figure 1-12
Logout Reason Codes
This dialog box includes a list of defined reason codes.