Cisco Cisco Computer Telephony Integration Option 9.0 User Guide

Highlight a reason code in the list.

Click OK.

After a successful logout, the following occurs:

You are logged out of CTI OS and the ACD switch.

All entries in the status bar at the bottom of the CTI Toolkit Agent Desktop screen become blank 
except for Agent Status, which becomes “Unknown.”

All Agent State Control buttons except Login are disabled.

All Call Control buttons are disabled.

In a Mobile Agent environment, if a Nailed-up mobile agent connection is dropped (for example, when 
disconnecting the phone), the agent is logged out automatically.

Releases 7.0(0) and later of CTI Toolkit Agent Desktop support IP Communicator as a replacement for 
Media Termination. These releases do not support Media Termination. 

IP Communicator is neither started up concurrently with CTI Toolkit Agent Desktop, nor is it installed 
with CTI Toolkit Agent Desktop.

You must manually start IP Communicator. If log in to Agent Desktop, and IP Communicator has not 
been started—that is, the device is not in service and registered with Unified CM —you may see the 
following: 

Error Message CTI Warning: The request failed because a timeout limit was exceeded.

The Cisco IP Communicator softphone includes features such as Call Park and Pickup that are not 
supported for Cisco Unified Contact Center Enterprise (Unified CCE) agents using CTI Toolkit Agent 
Desktop. For all call-handling purposes Agent Desktop controls must be used. Also, to conserve 
resources, keep IP Communicator minimized as much as possible. If you have questions about IP 
Communicator, contact your system manager.

Set the following IP Communicator preferences: 

Uncheck the “Bring to Front on Active Call” option (default is unchecked)

Check the “Hide on Minimize” option (default is unchecked)