Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
3-2
CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 9.0(1)
Chapter 3 Processing Calls
Answering Calls
Figure 3-1
CTI Dialing Pad
Step 3
Enter the phone number to be dialed in the Dialed Number field or select a destination from the
drop-down menu. The drop-down menu contains the last six numbers dialed from this desktop.
drop-down menu. The drop-down menu contains the last six numbers dialed from this desktop.
Step 4
Optionally, you can click the More button to get the following display.
Figure 3-2
CTI Dialing Pad with More options
This display contains the Call Data tab, where you can optionally enter data associated with the call.
Step 5
Click the Dial button.
Answering Calls
When the Call Information Grid shows an alerting call, the Answer button becomes enabled. To answer
an incoming call, click the Answer button. When the call is answered, the Release button becomes
enabled.
an incoming call, click the Answer button. When the call is answered, the Release button becomes
enabled.
Note
If a button enablement event disables the button that currently has focus, focus is moved to the first
enabled button in the tab order.
enabled button in the tab order.