Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
3-3
CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 9.0(1)
Chapter 3 Processing Calls
Hanging Up Calls
Hanging Up Calls
To hang up a call, click the Release button.
Transferring Calls
To transfer a call, complete the following steps:
Step 1
Click the Transfer button. The CTI Dialing Pad dialog box appears.
Figure 3-3
CTI Dialing Pad
Step 2
Enter the phone number to be dialed in the Dialed Number field or select a destination from the
drop-down menu. The drop-down menu contains the last six numbers dialed from this desktop.
drop-down menu. The drop-down menu contains the last six numbers dialed from this desktop.
Step 3
Optionally, you can click the More button to get the following display.
Figure 3-4
CTI Dialing Pad with More options
This display contains the Call Data tab, where you can optionally enter data associated with the call.
The remaining steps depend on whether or not you wish to speak with the consulted agent upon call
transfer.
transfer.