Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
1-5
CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 1 Starting and Logging Into CTI Toolkit Agent Desktop
Logging In
Alcatel ACD
Figure 1-1
Alcatel ACD CTI Login Dialog
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the Alcatel connection profile.
•
Agent ID. Your agent ID as assigned by your manager.
•
Password. Your password as assigned by your manager.
•
Position ID. Refers to the ID of the station on which the agent will log into work (the equivalent to
the instrument id).
the instrument id).
•
Skillgroup. The Skill Group Number to which the Agent ID will log into perform his/her work.
Aspect ACD
Figure 1-2
Aspect ACD CTI Login Dialog
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the Aspect connection profile.
•
Agent ID. Your agent ID as assigned by your manager.