Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
1-6
CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 1 Starting and Logging Into CTI Toolkit Agent Desktop
Logging In
•
Password. Your password as assigned by your manager.
•
Instrument. The device ID assigned to the teleset you will receive calls on.
G3 ACD
Figure 1-3
G3 ACD CTI Login Dialog
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the G3 connection profile.
•
Agent ID. Your agent ID as assigned by your manager.
•
Password. Your password as assigned by your manager.
•
Instrument. The device ID assigned to the teleset you will receive calls on.
•
Work Mode. A value representing the desired work mode of the agent. Used by Avaya DEFINITY
ECS with default value of ManualIn.
ECS with default value of ManualIn.