Cisco Cisco Computer Telephony Integration OS 8.5 User Guide

1-7

CTI OS Agent and Supervisor Desktop Guide for Cisco Unified Contact Center Enterprise

Release 8.5(1)

Chapter 1 Using the CTI Toolkit Agent and Supervisor Desktops

Processing Calls

Making Calls

To make a call:

Step 1

Enter a state from which you can make a call. You are in the correct state to make a call if the Dial button
is enabled. This is switch specific; legal states from which to make a call can include Ready, NotReady,
or Hold. If the Dial button is not enabled, change your state as needed until the Dial button becomes
enabled.

Step 2

Click Dial. The following dialog box appears.

Figure 1-5

CTI Dialing Pad

Step 3

Enter the phone number to be dialed in the Dialed Number field or select a destination from the
pull-down menu. The pull-down menu contains the last six numbers dialed from this desktop.

Optionally, you can click More to get the following display.

Figure 1-6

CTI Dialing Pad with More options

This display contains the Call Data tab, where you can optionally enter data associated with the call.

Step 4

Click Dial.