Cisco Cisco Computer Telephony Integration OS 8.5 Guía Del Usuario
1-7
CTI OS Agent and Supervisor Desktop Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 1 Using the CTI Toolkit Agent and Supervisor Desktops
Processing Calls
Making Calls
To make a call:
Step 1
Enter a state from which you can make a call. You are in the correct state to make a call if the Dial button
is enabled. This is switch specific; legal states from which to make a call can include Ready, NotReady,
or Hold. If the Dial button is not enabled, change your state as needed until the Dial button becomes
enabled.
is enabled. This is switch specific; legal states from which to make a call can include Ready, NotReady,
or Hold. If the Dial button is not enabled, change your state as needed until the Dial button becomes
enabled.
Step 2
Click Dial. The following dialog box appears.
Figure 1-5
CTI Dialing Pad
Step 3
Enter the phone number to be dialed in the Dialed Number field or select a destination from the
pull-down menu. The pull-down menu contains the last six numbers dialed from this desktop.
pull-down menu. The pull-down menu contains the last six numbers dialed from this desktop.
Optionally, you can click More to get the following display.
Figure 1-6
CTI Dialing Pad with More options
This display contains the Call Data tab, where you can optionally enter data associated with the call.
Step 4
Click Dial.