Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
Chapter 2 Starting Supervisor Desktop
Logging In
2-2
Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 7.0(0)
•
Tools. Contains buttons that invoke statistical displays, record, initiate a chat
session, and indicate a bad line.
session, and indicate a bad line.
•
Call Information. Displays call-related data for each call currently on the
softphone.
softphone.
Logging In
To log into the Supervisor Softphone, click the Login button. The Login button
connects supervisors to the CTI OS Server and logs them in using a selected
connection profile. When you click the Login button, the Login dialog box
appears.
connects supervisors to the CTI OS Server and logs them in using a selected
connection profile. When you click the Login button, the Login dialog box
appears.
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the connection profile that
you want to use.
you want to use.
•
Agent ID. Your agent ID as assigned by your manager.