Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
1-3
Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 7.0(0)
Chapter 1 Introduction
Team Real-Time Status Overview
Team Real-Time Status Overview
The Team Real-Time Status window provides you with the current status of
members of the agent team. It also provides information about calls that agent
team members are currently handling. The window includes buttons for placing
agents in the ready state, logging agents off, starting silent monitor, stopping
silent monitor, barging in on agent calls, and intercepting agent calls.
members of the agent team. It also provides information about calls that agent
team members are currently handling. The window includes buttons for placing
agents in the ready state, logging agents off, starting silent monitor, stopping
silent monitor, barging in on agent calls, and intercepting agent calls.
Note
See
for more information about the Team
Real-Time Status window.