Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
C H A P T E R
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Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 7.0(0)
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Starting Supervisor Desktop
This section discusses startup, login, and logout procedures for the CTI Toolkit
IPCC Supervisor Desktop. It includes the following topics.
IPCC Supervisor Desktop. It includes the following topics.
•
Starting the Supervisor Desktop.
•
Logging into Supervisor Softphone, including the screens associated with the
login process.
login process.
•
Logging out of Supervisor Softphone, including the screens associated with
the logout process.
the logout process.
Starting the Supervisor Softphone
Once the CTI Toolkit IPCC Supervisor Desktop software is installed, you can start
the Supervisor Softphone by selecting Start > Programs > Cisco Systems CTI
Toolkit > IPCC Supervisor Desktop.
the Supervisor Softphone by selecting Start > Programs > Cisco Systems CTI
Toolkit > IPCC Supervisor Desktop.
Upon startup the Supervisor Softphone and Team Real-Time Status windows
appear.
appear.
The Supervisor Softphone window consists of the following main sections:
•
Login. Contains buttons that let a supervisor log in or log out.
•
Agent State Control. Contains buttons that allow the supervisor to change
the agent state. Possible states include Ready, Not Ready, and Wrapup.
the agent state. Possible states include Ready, Not Ready, and Wrapup.
•
Call Control. Contains buttons that let the supervisor take various actions
with a call.
with a call.