Cisco Cisco Computer Telephony Integration OS 8.5 User Guide

The instructions for using your agent or supervisor desktop described in this document do not address 
important differences that may apply when you log in as a Mobile Agent. Please consult the "Using Unified 
Mobile Agent" section of the Mobile Agent Guide for Cisco Unified CC Enterprise for instructions on using 
your desktop when you log in as a Mobile Agent.

 

 
The Mobile Agent Guide for Cisco Unified CC Enterprise is available on your desktop software product CD. 
It can also be downloaded from Cisco's Web site at: 

This manual uses the following conventions.

Boldface type is used for user 
entries, keys, buttons, and folder 
and submenu names.

Choose Edit > Find from the ICM 
Configure menu bar.

Italic type indicates one of the 
following:

A newly introduced term

For emphasis

A generic syntax item that 
you must replace with a 
specific value

A title of a publication

A skill group is a collection of agents 
who share similar skills.

Do not use the numerical naming 
convention that is used in the 
predefined templates (for example, 
persvc01).

IF (condition, true-value, false-value)

For more information, see the Cisco 
ICM Software Database Schema 
Handbook.

An arrow ( > ) indicates an item 
from a pull-down menu.

The Save command from the File menu is 
referenced as File > Save.