Cisco Cisco Computer Telephony Integration OS 8.5 Guida Utente
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CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted
Cisco CTI OS Release 7.2(1)
About This Guide
Important Note for Mobile Agent Users
The instructions for using your agent or supervisor desktop described in this document do not address
important differences that may apply when you log in as a Mobile Agent. Please consult the "Using Unified
Mobile Agent" section of the Mobile Agent Guide for Cisco Unified CC Enterprise for instructions on using
your desktop when you log in as a Mobile Agent.
important differences that may apply when you log in as a Mobile Agent. Please consult the "Using Unified
Mobile Agent" section of the Mobile Agent Guide for Cisco Unified CC Enterprise for instructions on using
your desktop when you log in as a Mobile Agent.
The Mobile Agent Guide for Cisco Unified CC Enterprise is available on your desktop software product CD.
It can also be downloaded from Cisco's Web site at:
Conventions
This manual uses the following conventions.
Format
Example
Boldface type is used for user
entries, keys, buttons, and folder
and submenu names.
entries, keys, buttons, and folder
and submenu names.
Choose Edit > Find from the ICM
Configure menu bar.
Configure menu bar.
Italic type indicates one of the
following:
following:
•
A newly introduced term
•
For emphasis
•
A generic syntax item that
you must replace with a
specific value
you must replace with a
specific value
•
A title of a publication
•
A skill group is a collection of agents
who share similar skills.
who share similar skills.
•
Do not use the numerical naming
convention that is used in the
predefined templates (for example,
persvc01).
convention that is used in the
predefined templates (for example,
persvc01).
•
IF (condition, true-value, false-value)
•
For more information, see the Cisco
ICM Software Database Schema
Handbook.
ICM Software Database Schema
Handbook.
An arrow ( > ) indicates an item
from a pull-down menu.
from a pull-down menu.
The Save command from the File menu is
referenced as File > Save.
referenced as File > Save.