Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
Chapter 3 Supervisor Softphone
Processing Calls
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CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted Release 7.1(1)
Call Information Grid
The Call Information Grid of the Supervisor Softphone displays call information
about all supervisor calls. Any emergency and assist calls will appear in this
display and can then be answered by the supervisor.
about all supervisor calls. Any emergency and assist calls will appear in this
display and can then be answered by the supervisor.
Supervisor Status Bar
The Supervisor Softphone has a status bar that appears at the bottom of the
window.
window.
Processing Calls
This section describes how supervisors can use CTI Toolkit Supervisor Softphone
to make, answer, and process calls. It discusses the following tasks:
to make, answer, and process calls. It discusses the following tasks:
•
Making calls
•
Answering calls
•
Hanging up calls
•
Transferring calls
•
Conferencing calls
Making Calls
To make a call, perform the following steps:
Step 1
Enter the NotReady state.
Step 2
Click the Dial button. The CTI Dialing Pad dialog box appears.