Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
Chapter 3 Supervisor Softphone
Processing Calls
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CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted Release 7.1(1)
Answering Calls
To answer an incoming call, click the Answer button. When the call is answered,
the Release button becomes enabled.
the Release button becomes enabled.
Hanging Up Calls
To hang up a call, click the Release button.
Transferring Calls
To transfer a call, perform the following steps.
Step 1
Click the Transfer button.
Step 2
Enter the phone number to be dialed in the Dialed Number field or select a
destination from the pull-down menu. The pull-down menu contains the last six
numbers dialed from this desktop.
destination from the pull-down menu. The pull-down menu contains the last six
numbers dialed from this desktop.
Step 3
Optionally, you can click the More button to get the following display.