Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
1-3
CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 1 Introduction
CTI Statistics Overview
Figure 1-2
CTI Toolkit Real-Time Status for Voice
Note
See
for more information about the Team Real-Time Status window.
CTI Statistics Overview
This window provides statistical information for the supervisor who is currently logged on and for the
skill groups to which the supervisor and the supervisor's team belongs.
skill groups to which the supervisor and the supervisor's team belongs.
Figure 1-3
CTI Statistics Window
.
Note
See
for a description of the CTI Statistics window.