Cisco Cisco Computer Telephony Integration Option 9.0 User Guide

This section discusses startup, login, and logout procedures for the CTI Toolkit Supervisor Desktop. It 
includes the following topics.

Starting the Supervisor Desktop. 

Logging into Supervisor Softphone, including the screens associated with the login process. 

Logging out of Supervisor Softphone, including the screens associated with the logout process. 

The CTI Toolkit Supervisor Desktop software is installed, you can start the Supervisor Softphone by 
selecting Start > Programs > Cisco Systems CTI Toolkit > Unified CC Supervisor Desktop.

Upon startup, the Supervisor Softphone and Team Real-Time Status windows appear.

The Supervisor Softphone window consists of the following main sections:

Login. Contains buttons that let a supervisor log in or log out.

Agent State Control. Contains buttons that allow the supervisor to change the agent state. Possible 
states include Ready, Not Ready, and Wrapup.

Call Control. Contains buttons that let the supervisor take various actions with a call.

Tools. Contains buttons that invoke statistical displays, record, initiate a chat session, and indicate 
a bad line.

Call Information. Displays call-related data for each call currently on the softphone.