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Cisco Computer Telephony Integration Option 9.0
User Guide
Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
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Cisco ICM Software CTI OS Agent Desktop User Guide Release 6.0(0)
C O N T E N T S
About This Guide
v
Purpose
v
Audience
v
Conventions
v
Organization
vii
Other Publications
vii
Obtaining Documentation
viii
Cisco.com
viii
Ordering Documentation
viii
Documentation Feedback
ix
Obtaining Technical Assistance
ix
Cisco Technical Support Website
ix
Submitting a Service Request
x
Definitions of Service Request Severity
x
Obtaining Additional Publications and Information
xi
C H A P T E R
1
Starting and Logging Into CTI OS Agent Desktop
1-1
Starting CTI OS Agent Desktop
1-1
Logging In
1-2
Logging Out
1-4
C H A P T E R
2
Changing Agent States
2-1
Changing to Ready State
2-1
Changing to NotReady State
2-1
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