Cisco Cisco Computer Telephony Integration Option 9.0 Guía Del Usuario

Cisco

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Cisco ICM Software CTI OS Agent Desktop User Guide Release 6.0(0)

C O N T E N T S

About This Guide

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Other Publications

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Obtaining Documentation

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Ordering Documentation

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Documentation Feedback

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Obtaining Technical Assistance

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Cisco Technical Support Website

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Submitting a Service Request

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Definitions of Service Request Severity

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Obtaining Additional Publications and Information

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C H A P T E R

Starting and Logging Into CTI OS Agent Desktop

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Starting CTI OS Agent Desktop

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C H A P T E R

Changing Agent States

2-1

Changing to Ready State

2-1

Changing to NotReady State

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