Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
C H A P T E R
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Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 6.0(0)
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Starting Supervisor Desktop
This section discusses startup, login, and logout procedures for the CTI OS
Supervisor Desktop for IPCC Enterprise. It includes the following topics.
Supervisor Desktop for IPCC Enterprise. It includes the following topics.
•
Starting the Supervisor Desktop.
•
Logging into Supervisor Softphone, including the screens associated with the
login process.
login process.
•
Logging out of Supervisor Softphone, including the screens associated with
the logout process.
the logout process.
Starting the Supervisor Softphone
Once the CTI OS Supervisor Desktop for IPCC Enterprise software is installed,
you can start the Supervisor Softphone by selecting Start > Programs > Cisco
Systems CTIOS > CTIOS Supervisor Desktop.
you can start the Supervisor Softphone by selecting Start > Programs > Cisco
Systems CTIOS > CTIOS Supervisor Desktop.
Upon startup the Supervisor Softphone and Team Real-Time Status windows
appear.
appear.
The Supervisor Softphone window consists of the following main sections:
•
Login. Contains buttons that let a supervisor agent log in or log out.
•
Agent State Control. Contains buttons that allow the supervisor to change
the agent state. Possible states include Ready, Not Ready, and Wrapup.
the agent state. Possible states include Ready, Not Ready, and Wrapup.
•
Call Control. Contains buttons that let you take various actions with a call.
•
Tools. Contains buttons that invoke statistical displays, record, initiate a chat
session, and indicate a bad line.
session, and indicate a bad line.