Cisco Cisco Computer Telephony Integration Option 9.0 User Guide

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Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 6.0(0)

Chapter 2 Starting Supervisor Desktop

Logging Out of the Supervisor Softphone

After you enter this information, click the OK button. On a successful login, the
following occurs:

•

The supervisor automatically goes into the NotReady state.

•

The status bar on the bottom of the Supervisor Softphone window displays
the following information:

–

Agent ID for the logged in supervisor

–

Supervisor’s extension

–

Supervisor’s instrument

–

Current supervisor status

–

The server that the supervisor is connected to

•

The Ready, Dial, and Logout agent state control buttons are enabled.

Note

Multiple users can log into Supervisor Softphone on the same workstation. Each
user need only run a separate instance of Supervisor Softphone and then log in as
a different user.

Note

If a non-supervisor logs into the Supervisor Softphone, it will work just like the
agent softphone except that the Real-Time Statistics grid will stay blank.

Logging Out of the Supervisor Softphone

To log out of the CTI OS Supervisor Desktop for IPCC Enterprise, perform the
following steps:

Step 1

If the Logout button is enabled, click it. IPCC requires that an agent be in
NotReady state to log out; therefore, the Logout button is disabled in any other
state. In this case, click NotReady first, then click Logout.

Step 2

If you click the NotReady button first, a Select Reason Code dialog box might
appear next depending on how your administrator has configured your agent
settings.