Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
Chapter 1 Introduction
CTI Statistics Overview
1-4
Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 6.0(0)
CTI Statistics Overview
This window provides statistical information for the individual agent who is
currently logged on and for the skill groups that the agent is part of.
currently logged on and for the skill groups that the agent is part of.
Figure 1-1
CTI Statistics Window
.
Note
See
Chapter 5, “Call and Statistical Information,”
for a description of the CTI
Statistics window.