Cisco Cisco Computer Telephony Integration OS 8.5 User Guide

Cisco

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Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 6.0(0)

C O N T E N T S

About This Guide

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Other Publications

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Obtaining Documentation

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Documentation CD-ROM

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Ordering Documentation

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Documentation Feedback

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Obtaining Technical Assistance

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Technical Assistance Center

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Cisco TAC Website

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Cisco TAC Escalation Center

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Obtaining Additional Publications and Information

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C H A P T E R

Introduction

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IPCC Supervisor Softphone Overview

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Team Real-Time Status Overview

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CTI Statistics Overview

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