Cisco Cisco Computer Telephony Integration OS 8.5 ユーザーガイド

Cisco

iii

Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 6.0(0)

C O N T E N T S

About This Guide

vii

vii

vii

viii

ix

Other Publications

ix

Obtaining Documentation

ix

x

Documentation CD-ROM

x

Ordering Documentation

x

Documentation Feedback

xi

Obtaining Technical Assistance

xi

xi

Technical Assistance Center

xii

Cisco TAC Website

xiii

Cisco TAC Escalation Center

xiii

Obtaining Additional Publications and Information

xiv

C H A P T E R

Introduction

1-1

IPCC Supervisor Softphone Overview

1-2

Team Real-Time Status Overview

1-3

CTI Statistics Overview

1-4