Cisco Cisco Computer Telephony Integration Option 9.0
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CTI Product Description Guide for Cisco Contact Center Enterprise
CTI OS Release 8.5(1)
Chapter 2 Cisco CTI Server Software
CTI Server Configurations
CTI Server Configurations
The Cisco CTI interface uses TCP/IP for network connectivity to the CTI Server. You can use the
Ethernet interface used for CTI client communication with the CTI Server for other purposes, such as
the PG’s public network interface; a dedicated interface is not required.
Ethernet interface used for CTI client communication with the CTI Server for other purposes, such as
the PG’s public network interface; a dedicated interface is not required.
Note
The private network between two sides of a logical PG pair is used for failover and data synchronization,
and therefore should not be used for any CTI or other communication.
and therefore should not be used for any CTI or other communication.
The following CTI Server configurations can be used in association with desktop clients, Bridge clients,
or both.
or both.
Simplex/Duplex Configuration
In simplex configurations, there is one CTI Server on the local network with the CTI clients. In duplex
configurations, two CTI Servers are present. There may be other equipment (for example, ACDs) on the
network as well.
configurations, two CTI Servers are present. There may be other equipment (for example, ACDs) on the
network as well.
shows a typical duplex configuration.
Figure 2-4
Typical Duplex Configuration Environment
Cisco
To ICM Central
Controller
Agent PCs
ACD PG
software
software
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