Cisco Cisco Computer Telephony Integration Option 9.0
C H A P T E R
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Cisco ICM Software CTI Product Description Release 6.0(0)
4
Cisco CTI Desktop Software
CTI Desktop is an earlier version CTI package that consists of the following major
components.
components.
•
CTIClient
•
Desktop Control Server (DCS)
•
Softphone Controls
•
CTI Desktop Softphone
Note
CTI Desktop, JavaClient, and the CTI Driver for Siebel 6 products
have been developed for Cisco CTI Releases 4.7 and earlier. The
Release 4.7 versions of these products will work with ICM 6.0.
have been developed for Cisco CTI Releases 4.7 and earlier. The
Release 4.7 versions of these products will work with ICM 6.0.
CTI Desktop supports client applications that meet the following requirements:
•
Written in any language that supports the Microsoft Component Object
Model (COM) binary interface. This includes low order languages (for
example, Visual C++) and high order languages (for example, Visual Basic or
PowerBuilder). Also supported is scripting performed within a host container
application.
Model (COM) binary interface. This includes low order languages (for
example, Visual C++) and high order languages (for example, Visual Basic or
PowerBuilder). Also supported is scripting performed within a host container
application.
•
Client applications can run on any platform that supports the OLE2 protocol
(for example, Visual Basic or Internet Explorer).
(for example, Visual Basic or Internet Explorer).
Note
CTI Desktop requires that a client application must be a desktop application
handling a single teleset. It cannot be a CTI Bridge application.
handling a single teleset. It cannot be a CTI Bridge application.