Cisco Cisco Computer Telephony Integration Option 9.0

IN-3

Cisco ICM Software CTI Product Description Release 6.0(0)

Index

Peripheral Gateway

2-1, 2-2

2-1, 2-2

PG/CTI Server configuration

2-11

Post-route

2-6

PowerBuilder

4-1

Pre-route

2-5

indications, forwarding to CTI application

servers

2-4

Request-response mechanism

1-5

Screen pop

1-2

Server application models

2-8

Siebel 6 documentation

1-13

Siebel 7 documentation

1-12

Simplex configuration

2-11

Softphone Controls

1-9, 4-1

documentation

1-13

TCP/IP

2-11

Third-party call control

1-3, 2-2

Transfer call

2-7

Translation route

2-5

Update

2-8

Visual Basic

4-1

Visual C++

4-1

Wrap-up

2-8