Cisco Cisco Computer Telephony Integration Option 8.5
Chapter 1 What is CTI?
Introduction to Cisco CTI
1-8
Cisco ICM Software CTI Product Description Release 6.0(0)
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CTI Servers
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Desktop Components
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Application Programming Interfaces (APIs) for custom applications
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Sample Applications
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Documentation
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Training
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Support
Cisco CTI Components
This section describes the various components of Cisco CTI. It discusses the
following:
following:
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Product Offerings
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Software
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Documentation
•
Support
•
Training
Product Offerings
Currently Cisco CTI consists of the following product offerings, which are
discussed in more detail in separate chapters in this guide.
discussed in more detail in separate chapters in this guide.
•
Cisco CTI Server. The component that delivers agent, call, and customer
data in real time and enables third-party call control.
data in real time and enables third-party call control.
See
product.
•
Cisco CTI Object Server (CTI OS). The Computer Telephony Integration
Object Server (CTI OS) is Cisco’s next generation customer contact
integration platform. CTI OS combines a powerful, feature-rich server and an
object-oriented software development toolkit to enable rapid development
and deployment of complex CTI applications. Together with the Cisco CTI
Server Interface, CTI OS Server and its CTI OS Client Interface Library
Object Server (CTI OS) is Cisco’s next generation customer contact
integration platform. CTI OS combines a powerful, feature-rich server and an
object-oriented software development toolkit to enable rapid development
and deployment of complex CTI applications. Together with the Cisco CTI
Server Interface, CTI OS Server and its CTI OS Client Interface Library