Cisco Cisco Computer Telephony Integration Option 8.5
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Cisco ICM Software CTI Product Description Release 6.0(0)
Chapter 1 What is CTI?
Introduction to Cisco CTI
Software
The two Cisco CTI CDs contain the following software.
CTI OS and the CTI Driver for Siebel 7 CD
•
CTI OS Server
•
CTI OS Agent
•
CTI OS Supervisor
•
CTI Driver for Siebel 7
•
CTI OS Toolkit -- lets you develop applications using the CTI OS CIL in
C++, COM, Visual Basic, or Java.
C++, COM, Visual Basic, or Java.
Note
The products on this CD have been developed for Cisco CTI Releases 4.7 and
later.
later.
CTI Desktop, JavaClient, and the CTI Driver for Siebel 6 CD
•
CTI Desktop Toolkit
•
JavaClient
•
CTI Driver for Siebel 6
Note
CTI Desktop, JavaClient, and the CTI Driver for Siebel 6 products have been
developed for Cisco CTI Releases 4.7 and earlier. The Release 4.7 versions of
these products work with ICM Release 6.0.
developed for Cisco CTI Releases 4.7 and earlier. The Release 4.7 versions of
these products work with ICM Release 6.0.
Cisco Agent Desktop Agent
Note
This product’s software is included on a separate Cisco CAD CD.
•
Cisco Agent Desktop Agent. The module providing out-of-the-box desktop
capabilities as well as workflow automation (including screen pop) via
keystroke macro recording.
capabilities as well as workflow automation (including screen pop) via
keystroke macro recording.