Cisco Cisco Computer Telephony Integration Option 8.5
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Cisco ICM Software CTI Product Description Release 6.0(0)
Chapter 1 What is CTI?
Introduction to Cisco CTI
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Cisco ICM Software CTI OS Troubleshooting Guide
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Release Notes
The Cisco CTI Desktop CD includes the following manuals:
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Cisco ICM Software CTI Product Description
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Cisco ICM Software CTIClient Reference Guide
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Cisco ICM Software CTI Driver for Siebel 6 Reference Guide
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Cisco ICM Software CTI Programmer’s Guide
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Cisco ICM Software CTI Server Message Reference Guide There are five
versions of this guide on the Cisco CTI Desktop CD.
versions of this guide on the Cisco CTI Desktop CD.
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The CtiSrvr5.pdf file documents the CTI Server Protocol Version 5 (ICM
Version 4.0).
Version 4.0).
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The CtiSrvr6.pdf file documents the CTI Server Protocol Version 6 (ICM
Version 4.1).
Version 4.1).
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The CtiSrvr7.pdf file documents the CTI Server Protocol Version 7 (ICM
Version 4.5).
Version 4.5).
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The CtiSrvr8.pdf file documents the CTI Server Protocol Version 8 (ICM
Version 4.6).
Version 4.6).
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The CtiSrvr9.pdf file documents the CTI Server Protocol Version 9 (ICM
Versions 5.0 and 6.0).
Versions 5.0 and 6.0).
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Cisco ICM Software Desktop Control Server Reference Guide
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Cisco ICM Software JavaClient Reference Guide
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Cisco ICM Software Softphone Controls Reference Guide
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Release Notes
Support and Training
Contact your Cisco sales representative for information on availability and
pricing of support and training.
pricing of support and training.