Cisco Cisco Computer Telephony Integration Option 8.5
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Cisco ICM Software CTI Product Description Release 6.0(0)
About This Guide
Purpose
This manual provides an introduction to Computer Telephony Integration (CTI),
as well as an overview and description of the products that are contained in Cisco
CTI. Included is discussion on how to integrate CTI client applications with
Intelligent Contact Management (ICM) software.
as well as an overview and description of the products that are contained in Cisco
CTI. Included is discussion on how to integrate CTI client applications with
Intelligent Contact Management (ICM) software.
Audience
This manual is intended for both non-programmers and programmers who want
to learn about CTI in general, and Cisco CTI in particular. The reader of this
manual need not have knowledge of Intelligent Contact Management (ICM)
software; however, a knowledge of ICM software is necessary for implementing
Cisco CTI.
to learn about CTI in general, and Cisco CTI in particular. The reader of this
manual need not have knowledge of Intelligent Contact Management (ICM)
software; however, a knowledge of ICM software is necessary for implementing
Cisco CTI.
Refer to the Cisco ICM Software Product Description guide for an introduction to
ICM software.
ICM software.
Organization
The following table describes the information contained in each chapter of this
guide.
guide.