Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

FilterTarget=SkillGroupStats (see 

When set, this filter indicates that the CTI OS server should forward 
skill group statistics to the client application, whether or not any agents 
are logged in.

HideSilentMonitorCallEvents (see 

)

This keyword is used to block call events for silent monitor calls in 
monitor mode applications.

One of the most common applications for a filter mode application is the processing of only skill group 
statistics. For this purpose, the specialized filter FilterTarget=SkillGroupStats is defined. When set, this 
filter indicates that the CTI OS server should forward skill group statistics to the client application, 
whether or not any agents are logged in.

After the filter is set, the client application needs to invoke the EnableSkillGroupStatistics(...) method 
for each skill group that it is expecting to receive statistic. To stop receiving statistics for a given skill 
group, the application must invoke DisableSkillGroupStatistics 

'register to receive skill group statistics

sFilterExpression=”FilterTarget=SkillGroupStats"

'call SetMessageFilter

m_session.SetMessageFilter sFilterExpression

'Enable statistics for skills 78,89 and 90 in peripheral 5004

Private Sub m_Session_OnMonitorModeEstablished(ByVal pArguments As Arguments)

Dim m_Args = new  Arguments

   'For Skill 78

    m_Args.AddItem "SkillGroupNumber",78

    m_Args.AddItem "PeripheralID",5004

    m_session.EnableSkillGroupStatistics m_Args

   'For Skill 89

    m_Args.Clear

    m_Args.AddItem "SkillGroupNumber",89

    m_Args.AddItem "PeripheralID",5004

    m_session.EnableSkillGroupStatistics m_Args

    'For Skill 90

    m_Args.Clear

    m_Args.AddItem "SkillGroupNumber",90

    m_Args.AddItem "PeripheralID",5004

    m_session.EnableSkillGroupStatistics m_Args

   'Don't need arguments any more

   Set m_Arg = Nothing

End Sub

Private Sub MyObjectClass_OnCleanupApplication()

    Dim m_Args = new  Arguments

   'For Skill 78

    m_Args.AddItem "SkillGroupNumber",78

    m_Args.AddItem "PeripheralID",5004

    m_session.DisableSkillGroupStatistics m_Args

   'For Skill 89

    m_Args.Clear

    m_Args.AddItem "SkillGroupNumber",89

    m_Args.AddItem "PeripheralID",5004

    m_session.DisableSkillGroupStatistics m_Args

    'For Skill 90

    m_Args.Clear