Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
9-23
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 9 Agent Object
Methods
VB:
MakeCall (args As CTIOSCLIENTLib.IArguments) As Long
Java:
int MakeCall(Arguments args)
.NET:
CilError MakeCall(Arguments args)
Input Parameters
args
Input parameter in the form of an Arguments array that contains the MakeCall parameters listed in
Table 9-6
MakeCall Parameters
Keyword
Type
Description
DialedNumber (required)
STRING,
maximum
length 40
maximum
length 40
The number to be dialed to
establish the new call.
establish the new call.
PeripheralID (optional)
INT
The ICM Peripheral ID of the
ACD the agent is attached to.
ACD the agent is attached to.
AgentInstrument (optional) STRING
*
The agent’s instrument number.
CallPlacementType
(optional)
(optional)
STRING,
maximum
length 40
maximum
length 40
A value specifying how the call
is to be placed identified in
is to be placed identified in
CallMannerType (optional) INT
.
AlertRings (optional)
INT
The maximum amount of time
that the call’s destination will
remain alerting, specified as an
approximate number of rings. A
zero value indicates that the
peripheral default (typically 10
rings) should be used.
that the call’s destination will
remain alerting, specified as an
approximate number of rings. A
zero value indicates that the
peripheral default (typically 10
rings) should be used.
CallOption (optional)
INT
A value from
specifying additional
peripheral-specific call options.
peripheral-specific call options.
FacilityType (optional)
INT
A value from
indicating the type of facility to
be used.
be used.
AnsweringMachine
(optional)
(optional)
INT
A value from
specifying the action to be taken
if the call is answered by an
answering machine.
if the call is answered by an
answering machine.
Priority (optional)
BOOL
This field should be set to TRUE
if the call should receive priority
handling.
if the call should receive priority
handling.