Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
The ReconnectCtl is a Button control allowing the agent to send a Reconnect Call
request. Reconnect is a useful feature during a consult call. If an agent has Call A
held and Call B active, reconnect will hang up Call B and make Call A active. In
a consult call scenario, reconnect will hang up the consult call and return to the
original call.
request. Reconnect is a useful feature during a consult call. If an agent has Call A
held and Call B active, reconnect will hang up Call B and make Call A active. In
a consult call scenario, reconnect will hang up the consult call and return to the
original call.
SkillgroupStatisticsCtl
The SkillGroupStatistics control is a grid based control displaying ICM real time
SkillGroup statistics.
SkillGroup statistics.
The columns displayed are configurable at CTI OS server (see the CTI OS System
Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions). The update
interval can be configured but defaults to 10 seconds.
Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions). The update
interval can be configured but defaults to 10 seconds.
If an agent belongs to multiple SkillGroups, each row will display statistics for
one SkillGroup. For a supervisor this control will display all skillgroups in his
team.
one SkillGroup. For a supervisor this control will display all skillgroups in his
team.
Figure 5-12 SkillgroupStatisticsCtl Displaying Sample Data for Three
Skillgroups
StatusBarCtl
The CTI OS statusbar control displays information about the logged on agent as
well as CTI OS specific details (
well as CTI OS specific details (
Figure 5-13 StatusBar Control Displaying Sample Data
The statusbar is separated into several panes. The panes are defined as follows: