Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
OnCallDiverted
The removal of a call from one delivery target and forwarded to a different target
may generate an OnCallDiverted event.
may generate an OnCallDiverted event.
Syntax
C++:
void OnCallDiverted(Arguments& args)
COM:
void OnCallDiverted (IArguments * args)
VB:
session_OnCallDiverted (ByVal args As
CtiosCLIENTLib.IArguments)
ServiceID
INT
The ICM ServiceID of the service that the
call is attributed to.
call is attributed to.
ServiceNumber
INT
The service that the call is attributed to, as
known to the peripheral.
known to the peripheral.
SkillGroupID
INT
The ICM SkillGroupID of the agent
SkillGroup the call is attributed to.
SkillGroup the call is attributed to.
SkillGroupNumber
INT
The number of an agent SkillGroup queue
that the call has been added to, as known to
the peripheral.
that the call has been added to, as known to
the peripheral.
SkillGroupPriority
SHORT
The priority of the skill group, or 0 when
skill group priority is not applicable or not
available.
skill group priority is not applicable or not
available.
NumQueued
SHORT
The number of calls in the queue for this
service.
service.
NumSkillGroups
SHORT
The number of Skill Group queues that the
call has queued to, up to a maximum of 20.
This value also indicates the number of
SkillGroupNumber, SkillGroupID and
SkillGroupPriority floating fields present in
the floating part of the message.
call has queued to, up to a maximum of 20.
This value also indicates the number of
SkillGroupNumber, SkillGroupID and
SkillGroupPriority floating fields present in
the floating part of the message.
Keyword
Type
Description