Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 1 Introduction
Overview of CTI OS
The typical request-response flow for CTI uses the model shown in
:
Figure 1-2
Sample Request-Response Message Flow.
A request generated by the CTI-enabled application (CLIENT) is sent to the CTI
service (SERVER), and a response message (CONF) is generated to indicate that
the request has been received. In most cases if the request is successful, a
follow-on event will be received indicating that the desired behavior has occurred.
Detailed descriptions of this kind of request-response-event message flow are
detailed in later chapters in this guide.
service (SERVER), and a response message (CONF) is generated to indicate that
the request has been received. In most cases if the request is successful, a
follow-on event will be received indicating that the desired behavior has occurred.
Detailed descriptions of this kind of request-response-event message flow are
detailed in later chapters in this guide.
Overview of CTI OS
The Computer Telephony Integration Object Server (CTI OS) is Cisco’s next
generation customer contact integration platform. CTI OS combines a powerful,
feature-rich server and an object-oriented software development toolkit to enable
rapid development and deployment of complex CTI applications. Together with
generation customer contact integration platform. CTI OS combines a powerful,
feature-rich server and an object-oriented software development toolkit to enable
rapid development and deployment of complex CTI applications. Together with
CLIENT
SERVER
REQUEST
CONF
EVENT