Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
A P P E N D I X
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CTI OS Logging
This appendix discusses a few issues related to CTI OS logging.
Creating CTI OS Client Logs (COM and C++)
If you install the tracing mechanism, the COM and C++ CILs automatically create
a log file and trace to it. The trace log file name and location for client processes
can be found under the following Windows registry key:
a log file and trace to it. The trace log file name and location for client processes
can be found under the following Windows registry key:
HKEY_LOCAL_MACHINE\Software\Cisco Systems\CTIOS\Logging\TraceFileName
The default filename is CtiosClientLog. Log files are created using the convention
<TraceFileName>.<Windows user name>.mmdd.hhmmss.log. The files are
created in the current directory of the executing program, such as the directory
into which the AgentDesktop is installed. You can provide a fully qualified path
for the TraceFileName if you wish to store the files in a different location. For
example, setting the following value causes the log files to be stored in the
directory C:\Temp, using the naming convention CtiosClientLog.<Windows
user name>.mmdd.hhmmss.log.
<TraceFileName>.<Windows user name>.mmdd.hhmmss.log. The files are
created in the current directory of the executing program, such as the directory
into which the AgentDesktop is installed. You can provide a fully qualified path
for the TraceFileName if you wish to store the files in a different location. For
example, setting the following value causes the log files to be stored in the
directory C:\Temp, using the naming convention CtiosClientLog.<Windows
user name>.mmdd.hhmmss.log.
C:\Temp\CtiosClientLog
Client trace files are formatted in ASCII text that you can open with a
conventional text editor such as Notepad.
conventional text editor such as Notepad.