Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
Appendix B CTI OS Logging
Setting Trace Levels (COM and C++)
B-2
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
How to Install the Tracing Mechanism (COM and C++)
To install the tracing mechanism:
Step 1
Copy the tracing executable, ctiostracetext.exe, from the distribution media to the
folder in which your application is located.
folder in which your application is located.
Step 2
Open a command window and register the tracing mechanism:
ctiostracetext.exe /regserver
Setting Trace Levels (COM and C++)
You must set the tracel level in the registry by creating a TraceMask registry value
within the HKEY_LOCAL_MACHINE\Software\Cisco Systems\Ctios\Logging
key and setting its value to 0x40000307.
within the HKEY_LOCAL_MACHINE\Software\Cisco Systems\Ctios\Logging
key and setting its value to 0x40000307.
Trace levels for client processes, such as the Agent Desktop phone are stored
under the following registry key:
under the following registry key:
HKEY_LOCAL_MACHINE\Software\Cisco Systems\Ctios\Logging
Warning
If the TraceMask not set or if it is set incorrectly, the application's performance
may be negatively affected. The preferred setting for normal operation is
0x40000307.
may be negatively affected. The preferred setting for normal operation is
0x40000307.
Configuring Tracing (COM and C++)
You can set C++ and COM client trace configuration parameters in the Windows
registry at the following key. See
registry at the following key. See
, for
instructions on configuring tracing for the Java CIL. See
, for instructions on configuring tracing for the .NET CIL.
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\Ctios\Logging