Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Enter the number you wish to dial by either typing it into the textbox labeled
Number to Dial or by clicking the numbers on the displayed keypad. Once the
number is entered you can click on Make Call to send the MakeCall request.
Number to Dial or by clicking the numbers on the displayed keypad. Once the
number is entered you can click on Make Call to send the MakeCall request.
This dialog also has a Mute Tones section that allows you to suppress audio
output of selected or all tones.
output of selected or all tones.
You may enter values for CallVariable1 through CallVariable10 and ECC Call
Variables via the Dial Dialog. Clicking the More button on the dialog extends it
to display a grid listing all possible Call Variables. A value may be entered for
each of these variables by double clicking on the appropriate line in the Value
column (see
Variables via the Dial Dialog. Clicking the More button on the dialog extends it
to display a grid listing all possible Call Variables. A value may be entered for
each of these variables by double clicking on the appropriate line in the Value
column (see
Figure 5-11 Expanded Dialog
If the agent is on a call while pressing the Make Call button, the dialpad will be
displayed without the MakeCall feature. The agent can then use the dialpad to
play DTMF tones.
displayed without the MakeCall feature. The agent can then use the dialpad to
play DTMF tones.
ReconnectCtl