Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

 
With IPCC, these same DSAs are generally not intended for production use 
"as-is". They are neither certified nor supported by Cisco as working 
out-of-the-box applications. The exception to this policy is the .NET 
out-of-the-box sample application which is certified by Cisco and is supported 
with IPCC.

 lists the sample programs on the CTI OS Toolkit CD.

CTI Toolkit 
Outbound Desktop

CTIOS Toolkit\Win32 
CIL\Samples\CTI Toolkit 
Outbound Desktop

A softphone application that 
demonstrates Outbound Option (formerly 
Blended Agent) functionality.

All Agents Sample 
.NET

CTIOS Toolkit\dotNet 
CIL\Samples\All Agents 
Sample.NET

A Microsoft C# program demonstrating a 
monitor mode application. This program 
lists all agents in a grid along with current 
state updates.

All Calls 
Sample.NET

CTIOS Toolkit\dotNet 
CIL\Samples\All Calls 
Sample.NET

Similar to AllAgents but lists calls 
instead of agents.

CTI Toolkit Combo 
Desktop.NET 

CTIOS Toolkit\dotNet 
CIL\Samples\CTI Toolkit Combo 
Desktop.NET

A Microsoft C# program that interfaces to 
CTIOS via the .NET CIL interface. The 
program demonstrates how to build a 
multi-functional contact center desktop 
that contains Agent, IPCC Supervisor and 
Outbound Option features.

CtiOs Data Grid.NET CTIOS Toolkit\dotNet 

CIL\Samples\CtiOs Data 
Grid.NET

Microsoft C# program that implements a 
Tabular Grid  used by the CTI Toolkit 
Combo Desktop.NET to show calls and 
statistics.

CTI Toolkit 
AgentDesktop

CTTIOS Toolkit\Win32 
CIL\Samples\CTI Toolkit 
AgentDesktop

A Visual Basic .NET program using the 
CTIOS ActiveX controls. The application 
is the source code used by the out of the 
box CTI Toolkit AgentDesktop.