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Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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Chapter 6      Event Interfaces and Events
ICallEvents Interface
6-54
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
ServiceNumber 
INT
The service that the call is attributed to, as 
known to the peripheral. May contain the 
special value NULL_SERVICE when not 
applicable or not available.
ServiceID 
INT
The ICM ServiceID of the service that the 
call is attributed to. May contain the special 
value NULL_SERVICE when not 
applicable or not available.
SkillGroupNumber 
(Optional)
INT
The number of the agent SkillGroup the call 
is attributed to, as known to the peripheral. 
May contain the special value 
NULL_SKILL_GROUP when not 
applicable or not available.
SkillGroupID 
(Optional)
INT
The ICM SkillGroupID of the agent 
SkillGroup the call is attributed to. May 
contain the special value 
NULL_SKILL_GROUP when not 
applicable or not available.
SkillGroupPriority 
(Optional)
SHORT
The priority of the skill group, or 0 when 
skill group priority is not applicable or not 
available.
LineType
SHORT
Indicates the type of the teleset line.
EnablementMask
INT
Contains the bit-mask that specifies what 
buttons can be enabled or disabled when 
this call is the current call. 
UniqueObjectID
STRING
An object ID that uniquely identifies the 
call object.
CallStatus
SHORT
The current status of the call.