Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
COM:
void OnCallRetrieved (IArguments * args)
VB:
session_OnCallRetrieved (ByVal args As
CtiosCLIENTLib.IArguments
Parameters
args
Arguments array containing the following fields.
OnCallServiceInitiatedEvent
The initiation of telecommunications service (“dial tone”) at the agent’s teleset
may generate an OnCallServiceInitiatedEvent to the CTI Client. However, when
the call is made through the software there is no way to detect the equivalent of
the phone off hook. Therefore, after a call is made this event is received in
sequence along with the OnCallOriginated and OnCallDelivered events. With this
event the connection status becomes LCS_INITIATE.
may generate an OnCallServiceInitiatedEvent to the CTI Client. However, when
the call is made through the software there is no way to detect the equivalent of
the phone off hook. Therefore, after a call is made this event is received in
sequence along with the OnCallOriginated and OnCallDelivered events. With this
event the connection status becomes LCS_INITIATE.
Syntax
C++:
void OnCallServiceInitiatedEvent(Arguments& args)
COM:
void OnCallServiceInitiatedEvent (IArguments * args)
session_OnCallServiceInitiatedEvent (ByVal args As
CtiosCLIENTLib.IArguments)
Keyword
Type
Description
EnablementMask
INT
Contains the bit-mask that specifies what
buttons can be enabled or disabled when
this call is the current call.
this call is the current call.
UniqueObjectID
STRING
An object ID that uniquely identifies the
call object.
call object.
CallStatus
SHORT
The current status of the call.