Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The OnSilentMonitorSessionDisconnected event is sent to the application to 
report errors if the connection fails between the monitoring and monitored clients

PeripheralID

INT

The ICM PeripheralID of the ACD 
where the silent monitor start has been 
requested.

MonitoringIPAddress

STRING

TCP/IP address of the monitoring 
application 

MonitoringIPPort

INT

TCP/IP port of the monitoring 
application

SMSessionKey

UNSIGNED 
SHORT

Unique identifier for the Silent 
Monitor Session.

HeartbeatInterval

INT

Heartbeat interval for the silent 
monitor session

HeartbeatTimeout

INT

Timeout for no activity 

OriginatingServerID

STRING

TCP/IP Address:Port of the CTIOS 
server from which the request 
originated

OriginatingClientID

STRING

Client Identification of the monitoring 
application

DoDefaultMessage 
Handling

BOOLEAN

When this parameter is set to True, it 
instructs the SilentMonitorManager to 
immediately start sending audio and 
establish the silent monitor session. If 
this parameter is set to False, it 
instructs the SilentMonitorManager to 
not send voice and to not establish the 
silent monitor session. In this case, it 
is the responsibility of the subscriber 
to report this status accordingly.