Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

If skillgroupstats is enabled, the GetSkillGroups method allows a client to retrieve 
a list that contains references to all the skill group objects to which the agent belongs. 
To retrieve skill groups without enabling skill group statistics, turn off agent event 
minimization by setting its value to 0 on the CTIOS server in the registry key, for 
example:

HKLM\SOFTWARE\Cisco 
Systems,Inc.\Ctios\<Customer-Instancename>\CTIOS1\Server\Agent\Minimize
AgentStateEvents

Turning off even minimization makes skill group information available on the 
agent state change event. The following code example shows how to access the 
skill group properties of the agent object:

    Log m_Agent.DumpProperties

    

    Dim i As Integer

    

    For i = 1 To 20

    If m_Agent.IsValid("SkillGroup[" & i & "]") Then

       Set argskills = m_Agent.GetValueArray("SkillGroup[" & i & "]")

       Log "SkillGroup[" & i & "]:" & argskills.DumpArgs

     Else

        Log "SkillGroup[" & i & "] args doesnt exist"

     End If

     Next i

 

Arguments  & GetSkillGroups();

  HRESULT GetSkillGroups (/*[out,retval]*/ VARIANT * 

pVariantArgs);

GetSkillGroups () As Variant

Arguments GetSkillGroups()

Arguments GetSkillGroups()

None.