Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

This method returns -1 if skillgroupstats is not enabled.

In C++ the GetSkillGroups method returns an arguments array containing 
references to CSkillGroup objects.

Each element in the returned arguments array consists of a key/value pair, in 
which the element key is the Unique Object Id of the skill group object and the 
value is a reference to a CILRefArg object instance that contains the actual 
reference to a CSkillGroup object. To retrieve a reference to a skill group object, 
you need to do something similar to what is shown in the following code example.

Arguments & arSkills = m_Agent->GetSkillGroups();

if(Arguments::IsValidReference(arSkills)){

     for(int nI = 1; nI <= arSkills.NumElements(); nI ++){

         string strUOID = arSkills.GetElementKey(nI);

         CilRefArg & pRefArg = (CilRefArg &) 

arSkills.GetValue(strUOID);

          if(Arg::IsValidReference(*pRefArg)){

               CSkillGroup * pSkill = pRefArg->GetValue();

               pRefArg->Release();

               

               cout << “Skill Object (“ << strUOID << “) ;

               cout << “ Skill Group Number: ” <<  ;

                             

pSkill->GetValueInt(CTIOS_SKILLGROUPNUMBER);

          }          

}

In COM the GetSkillGroups method returns a pointer to a variant that 
encapsulates a Safearray where each element is a pointer to an ISkillGroup object.

To retrieve references to skill group objects you need to do something similar to 
what is shown in the following code example.

HRESULT hr = S_OK;

VARIANT varSkills; 

VariantInit(&varSkills)