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Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
 
Chapter 9      Agent Object
Methods
Input Parameters
args
Arguments array that contains the login parameters listed in 
.
Table 9-4
Login Parameters 
Keyword
Type
Description
AgentID (required)
**
STRING
*
The agent’s login ID.
AgentInstrument
STRING
*
The agent’s instrument number.
LoginName 
(required)
**
STRING
The agent’s login name.
PositionID
STRING
*
Required for Alcatel only.
AgentExtension
STRING
*
The agent’s teleset extension. Optional if 
AgentInstrument is provided.
AgentPassword 
(optional)
STRING
*
The agent’s password.
AgentWorkMode 
(optional)
INT
A value representing the desired work 
mode of the agent. Used by Avaya 
DEFINITY ECS with default value of 
ManualIn.
NumSkillGroups 
(optional)
INT
The number of Skill Groups that the agent 
is currently associated with, up to a 
maximum of 20. 
PeripheralID 
(optional)
INT
The ICM Peripheral ID of the ACD the 
agent is attached to.
SkillGroupNumber 
(optional)
INT
The number of an agent skill group 
associated with the agent.
SkillGroupPriority 
(optional)
INT
The priority of an agent skill group 
associated with the agent.