Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 9 Agent Object
Methods
*The CTI OS server imposes no restriction on the maximum length of this string.
However, such restrictions are generally imposed by your switch/ACD
and Cisco CTI Server.
and Cisco CTI Server.
Consult the documentation for the switch/ACD or CTI
Server for information on length restrictions for this string.
errorcode
An output parameter (return parameter in VB) that contains an error code
from
from
in
Return Values
Default CTI OS return values. See
Remarks
A successful request will result in an OnAgentStateChanged event. It may also
result in OnPreLogout, OnPostLogout, and/or OnLogoutFailed events. If this
request is unsuccessful, the client receives an OnControlFailureConf event.
result in OnPreLogout, OnPostLogout, and/or OnLogoutFailed events. If this
request is unsuccessful, the client receives an OnControlFailureConf event.
StartMonitoringAgent
The StartMonitoringAgent method allows the client, which must be a supervisor,
to start monitoring the specified Agent object. This call will cause the supervisor
to receive all of the monitored call events (See
to start monitoring the specified Agent object. This call will cause the supervisor
to receive all of the monitored call events (See
in
) for this agent until the supervisor
calls StopMonitoringAgent.
Syntax
C++:
int StartMonitoringAgent(Arguments& args)
COM:
HRESULT StartMonitoringAgent (/*[in]*/ IArguments * args,
/*[out,retval]*/ int * errorcode)
VB:
StartMonitoringAgent (args As CTIOSCLIENTLib.IArguments) As
Long
Java:
int StartMonitoringAgent(Arguments args)
.NET:
CilError StartMonitoringCall(Arguments args)