Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 9 Agent Object
Methods
VB:
StartMonitoringAgentTeam (args as CTIOSCLIENTLib.IArguments) As
Long
Java:
int StartMonitoringAgentTeam (Arguments args)
.NET:
CilError StartMonitoringAgentTeam(Arguments args)
Parameters
args
Arguments array that contains the constant CTIOS_TEAMID set to the
integer TeamID to be monitored.
integer TeamID to be monitored.
errorcode
An output parameter (return parameter in VB) that contains an error code
from
from
in
Return Value
Default CTI OS return values. See
Remarks
This request is specific to the Supervisor feature and should only be used on
switches or configurations that have the necessary support (currently, Cisco IPCC
only).
switches or configurations that have the necessary support (currently, Cisco IPCC
only).
StartMonitoringAllAgentTeams
The StartMonitoringAllAgentTeams method allows the client, which must be a
supervisor, to start monitoring all the agents on all the supervisor’s teams. This
will cause the supervisor to receive monitored agent events for all of the agents in
the supervisor’s team (see
supervisor, to start monitoring all the agents on all the supervisor’s teams. This
will cause the supervisor to receive monitored agent events for all of the agents in
the supervisor’s team (see
).
Syntax
C++:
int StartMonitoringAllAgentTeams (Arguments& reserved_args)
COM:
HRESULT StartMonitoringAllAgentTeams (/*[in, optional]*/
IArguments reserved_args, /*[out,retval]*/ int * errorcode)