Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 11 SkillGroup Object
Statistics
11-2
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
To access statistics, first use GetValue on the Skill Group object to obtain the
Statistics arguments array, then use GetValue to obtain the desired value.
Statistics arguments array, then use GetValue to obtain the desired value.
Note
Not all the statistics values listed in
configuration. Whether a particular statistic value is available depends both on the
protocol version of CTIServer with which CTI OS connects and on the peripheral
on which the agent resides.The statistics listed in
protocol version of CTIServer with which CTI OS connects and on the peripheral
on which the agent resides.The statistics listed in
are available in
Protocol Version 8 of CTI Server.
One very important real-time skillgroup statistic is the number of calls currently
in queue. Previously, this value was typically provided in CallsQNow. However,
the number of calls currently in queue is now stored in RouterCallsQNow.
in queue. Previously, this value was typically provided in CallsQNow. However,
the number of calls currently in queue is now stored in RouterCallsQNow.
Statistics
lists the available SkillGroup statistics.
Table 11-1
Skill Group Properties
Keyword
Type
Description
SkillGroupNumber
INT
The number of the skill group from the
Peripheral.
Peripheral.
SkillGroupID
STRING
The ICM SkillGroupID of the SkillGroup,
if available.
if available.
SkillGroupName
STRING
The ICM SkillGroupName of the
SkillGroup, if available.
SkillGroup, if available.
SkillGroupState
INT
Values representing the current state of the
associated agent with respect to the
indicated Agent Skill Group.
associated agent with respect to the
indicated Agent Skill Group.
ClassIdentifier
INT
Value represents skillgroup class.