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Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
 
Chapter 4      Building Your Application
Enabling Silent Monitor in your Application
  •
AvgAgentOutCallsTalkTimeToday = AgentOutCallsTalkTimeToday /  
AgentOutCallsToday
  •
AvgAgentOutCallsTimeToday = AgentOutCallsTimeToday /  
AgentOutCallsToday
  •
AvgAgentOutCallsHeldTimeToday = AgentOutCallsHeldTimeToday /  
AgentOutCallsHeldToday
  •
AvgHandledCallsTalkTimeToday = HandledCallsTalkTimeToday / 
HandledCallsToday 
  •
AvgHandledCallsAfterCallTimeToday = HandledCallsAfterCallTimeToday /  
HandledCallsToday
  •
AvgHandledCallsTimeToday = HandledCallsTimeToday /  
HandledCallsToday
  •
AvgIncomingCallsHeldTimeToday = IncomingCallsHeldTimeToday /  
IncomingCallsHeldToday
  •
AvgInternalCallsRcvdTimeToday = InternalCallsRcvdTimeToday /  
InternalCallsRcvdToday
  •
AvgInternalCallsHeldTimeToday = InternalCallsHeldTimeToday /  
InternalCallsHeldToday
  •
AvgCallsQTimeToday = CallsQTimeToday /  CallsQToday
Enabling Silent Monitor in your Application
Note
CTIOS Silent Monitor functionality it is only available in C++ and COM CIL. 
The silent monitor manager object is responsible for establishing and maintaining 
the state of a silent monitor session.
The first thing a client application should do is to create a silent monitor object 
instance. The application should then set this object instance as the current 
manager in the session object. The CIL provides the interface to this functionality. 
A client application can work in one of two possible modes:
  •
Monitoring mode. The client receives audio from a remote monitored target 
(device/agent).